What Are Care Points?
Care Points are a simple way to price only the services your loved one actually receives. Each service — like medication management, bathing assistance, or mobility support — is assigned a small point value. You're never pushed into a broad "tier" that includes services you don't need. Your plan can move up or down with your loved one's needs — and you'll always see exactly why.
Not Nickel-and-Diming — Here's How We Prevent It
We know families worry that a points-based system could lead to constant small increases. Here are four safeguards we've built in: • Published Menu — every service and its point value in writing • Clear Triggers — changes only happen when care truly changes, not for one-off favors • Right-Sizing — we round down small fluctuations to avoid back-and-forth • Advance Notice — we discuss any change before it shows up on your bill
How Your Plan Is Built
During a complimentary nurse-led assessment, our care team evaluates your loved one's daily needs — bathing, dressing, mobility, medication, and more. Each need is mapped to specific services with published point values. The result is a personalized care plan that's transparent, adjustable, and always tied to real needs. Points go down when needs decrease, and for short-term changes like post-hospital recovery, we can set temporary plans and revisit.
Gardens on Quail is a place that looks like a fine hotel. It has the kindest, most wonderful staff, many of whom greet me every time I visit with some wonderful experience they’ve had with my mother. They take exquisite care of her and they do so genuinely because they really do care about not only my mother but all of their clients. They go out of their way to make everyone feel like they belong, like they matter and that they are loved
Gardens on Quail is an amazing place. My 93 year old mom has been at Quail for a year. I am so touched by the love the staff shows my mom. They all address her by her name and ask how she is doing.
Frequently Asked Questions
Frequently Asked Questions
What Are Care Points?
Plain-English definition Care Points are a simple way to price only the services your loved one actually receives. Each service (like medication management, bathing, or mobility support) is assigned a small point value. Points add up to a daily total, which translates into your monthly care cost. Why this matters You’re never pushed into a broad “tier” that includes services you don’t need. Your plan can move up or down with your loved one’s needs—and you’ll always see exactly why.
Can we get a written menu of services and points?
Not Nickel-and-Diming—Here’s How We Prevent It
Yes. We publish our menu and walk you through every line.
Do you offer both Assisted Living and Memory Care?
Not Nickel-and-Diming—Here’s How We Prevent It
Yes—both use Care Points so your plan is always right-sized and transparent.
How do you determine the initial care points?
Not Nickel-and-Diming—Here’s How We Prevent It
A nurse-led assessment measures the exact supports your loved one needs. We build the plan with you.
How often do points change?
Not Nickel-and-Diming—Here’s How We Prevent It
We reassess as needs change or at regular check-ins. You’ll review and approve any adjustments first.
Is medication management billed separately?
Not Nickel-and-Diming—Here’s How We Prevent It
It’s included as points like any other support. We’ll show the exact point value and frequency.
What if my loved one improves—or has a temporary setback?
Not Nickel-and-Diming—Here’s How We Prevent It
Points go down when needs decrease. For short-term changes (e. g. , post-hospital), we can set temporary plans and revisit.
What’s my next step?
Not Nickel-and-Diming—Here’s How We Prevent It
Use the estimator for a ballpark, then book a Pricing Consult to get your precise plan.
Will I be surprised by increases?
Not Nickel-and-Diming—Here’s How We Prevent It
No. We only change pricing when the plan changes, and we discuss it with you first.
